Shipment processing time

All orders are processed within 1-3 days.

Shipping rates and delivery estimates

Shipping rates are automatically calculated before checkout, as they vary depending on the place of delivery and the dimensions of each item.

Once you add the product(s) to the cart and include your shipping address, the cost of the service will be automatically calculated.

Shipment confirmation and order tracking

We will email you the tracking number and confirmation once your order is on the way.

Customs, duties, and taxes

Soil and Spruce is not responsible for customs and taxes on your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

Damages

Soil and Spruce is not liable for any products damaged or lost during shipping. If you received your package damaged, please get in touch with the shipment carrier and our support team directly to file a claim.

International Shipping Policy

We will only ship within the United States.

Returns Policy

We have a 30-day return policy. If you would like to return your order, please get in touch with our customer service, and we will help you with the return.

Please send a email to support@soilandspruce.com for further assistance.